The questions frequently asked by our customers are listed by category, as follows. Select an applicable category from the menu and a list of questions will be displayed.
You will need your driving license, credit card or cash. When paying in cash, one of the following forms of identification is also required: Passport or Residence Card.
Please inform the pick-up location of any schedule change. Renting periods can be extended for cars that have no further reservations. Please note that some requests for extensions may not be accepted depending on the period of extension requested. If you were to get in a car accident without permission to extend, the car would not be covered by insurance.
TOYOTA Rent a Car SAPPORO offers a monthly rental system. The system enables a car to be rented for a one-month period for the price of just 15 days. For details, please contact us below.
rs-sapporo@st-g.co.jp
No. You are required to pick up and return the car to one of Toyota Rent a Car shops during its prescribed oprating hours .
A fuel charge based on the driving mileage will be charged at the office of return. If you fill the tank with fuel during the rental period, please show the fuel receipts to our staff. For the adjustment of of refueling service charge, you are required to provide all receipt for your refuel.
Six hours is the shortest rental period. Under the TOYOTA Rent-a-car Rates, 6 hours, 12 hours and 24 hours are the time bases. When exceeding the time bases, the rate for one extra day (24 hours) or one extra hour will be added depending on the overtime. The rates for one extra day or one extra hour are calculated according to actual renting hours, and a cheaper rate will be applied. Rates differ depending on the class of car. Please click here for rent-a-car rates.
When you pick a car up, you are required to sign a contract. Please show your driving license, passport, etc when signing it. Please confirm the details of the rental, sign your name and pay an estimated amount. After that, check for scratches and dents on the car with a member of staff. If anything is unclear, please do not hesitate to let us know.
You can drop it off at most of the TOYOTA Rent a Car offices in Hokkaido. Please note that the One-Way Rental is not available for some Toyota Rent a Car Shops. For more information, please check our website. When you drop a car off to a different area from where you rent, one-way charge is required.
ETC Card Rental and Hokkaido Expressway Pass services is available for those who pick up the car at any Toyota Rent a Car Sapporo's Shops. For details, please see here.
No. This option applies only to your whole rental period.
Please refer to the website for more information.
