TOYOTA Rent a Car Sapporo has 20 offices in central Hokkaido.
A One-Way System, which allows customers to return a car to any office in Hokkaido other than the one where picked up, is available.
(Please note that the system is not available at some offices and with some car types.)
Please check the business hours of each offices from here
When picking a car up, you are asked to pay an estimated rate based on the scheduled rental hours and charges for options. Any excess or deficit will be balanced when you return the car. A prescribed penalty will be charged if you overrun your scheduled rental hours without prior notice.
The way to make a payment is as follows:
Only credit card payment
Cash or credit card payment.
We ask you to show either of (1) and (2).
(1) Passport or alien registration card.
(2) The validity of your credit card will be checked.
The rented car is provided with a full tank of petrol. Please return it with the tank full.
If refueling is not possible, you will be charged for petrol at the office where you return. The charge will be calculated according to our prescribed mileage conversion table based on the actual mileage traveled.
A one-way rate will be charged if a car is returned to an office out of our area. Please check here.
* Please note that the One-Way System is not available at some offices and with some car types.
Options such as 4WD and child car seats, and other charges will be charged separately from the basic rate.
If you’re traveling with a pet, you need to take a car type specified for pets with plastic sheets. Check the conditions on the Option page or inquire by email to: rs-sapporo@st-g.co.jp
Please contact us immediately if you wish to change or cancel your reservation. For cancellations, a prescribed cancellation fee will be charged. Please note that the reservation will be cancelled if you fail to show up without prior notice, more than one hour after the scheduled time of rental.
| Passenger cars, wagons, SUVs | |
|---|---|
| 7 days before the scheduled rental day | Free of charge |
| 6 to 3 days before the scheduled rental day | 20% of the estimated basic rates |
| 2 days or the day before the scheduled rental day | 30% of the estimated basic rates |
| On or after the scheduled rental day | 50% of the estimated basic rates |
*The maximum fee of cancellation: JPY 6,600 （non-taxed）
*For more information, please inquire the following address. rs-sapporo@st-g.co.jp
A rental agreement will be prepared. If you have any questions, please do not hesitate to ask the office staff.
After confirming the contents of the rental agreement, please write your signature on it.
Check if there are any scratches or dents on the car with our office staff before departing.
Adjust the seat and mirror, and remember to fasten the seatbelts in both the front and rear seats.
Before returning the car, please fill the tank up with petrol at the nearest gas station. (If refilling the tank is not possible, you will be charged for fuel based on the actual mileage traveled.)
After arriving at the office where you return, our staff will check the car for any scratches or dents. Overtime and/or other charges/refunds will then be balanced.
Make sure you have all your belongings with you.
If you would like to return the car before date of your schedule, please contact with the office you have rented and obtain permission from us.
A valid international driving license is required for drivers for driving in Japan. To drive in Japan, you must have either of the following licenses:
An international driving license (issued by a signatory to the 1949 Geneva Convention)
Foreign driving license (issued in Switzerland, Germany, France, Belgium, Monaco, Estonia or Taiwan )＋A Japanese translation of the domestic driving license
*TOYOTA Rent a Car Sapporo will contact you when we are contacted by the police.
You will be reported to the police, the Public Safety Commission and the Rent-a-Car Association; any further requests to rent vehicles shall be refused by all offices of Toyota Rent a Car and member companies of the Rent-a-Car Association throughout Japan.
*If you fail to complete the formalities by returning the vehicle, you will be charged an Illegal Parking Fee of 25,000yen for passenger cars and 30,000yen for semi medium-, medium- and large-sized cars, as specified by our company.
Regarding of matters relating to title, it describes on the Article 17・the Article 25 of The Terms and Conditions for Rental and Subsidiary Rules.
When a customer with an implanted cardiac pacemaker or an implanted defibrillator (hereinafter referred to as a pacemaker) uses a vehicle equipped with the Smart Entry system, it may have an adverse effect on the pacemaker. Please ask TOYOTA Rent a Car Sapporo (rs-sapporo@st-g.co.jp) when making a reservation.
