FAQ

The questions frequently asked by our customers are listed by category, as follows. Select an applicable category from the menu and a list of questions will be displayed.

Insurance

Q1.What does your insurance cover?

For details regarding insurance, please click here.

Q2.What should I do in case of an accident or theft while renting a car?

In the occurrence of an accident or theft, please report it to the police and the office from which you rented. When an accident occurs, the first priority is to give aid to injured persons. Please click here for the rental car insurance policy.

Q3.What is Double Protection Package?

This option is available on the premise of the "Exclusion of liability compensation system" and it let you be exempted from from Non Operation Charge (NOC) payment. Additionally, compensation for repair costs to damaged tires and lost hubcaps is included. For more information, please click here.

Q4. What kind of system is Non Operation Charge (NOC)?

Please click here for details of the NOC system.

Q5.What is the Deductible Compensation System?

If you apply for this and an accident occurs, you are exempt from paying deductible for property damage liability and vehicle damage liability, which is supposed to be borne by you.
* As for deductible fees and the deductible compensation fees, please click here.

Q6.Must the Deductible compensation fees be paid?

They are optional. However, we recommend you take the system in case of an accident.
* As for deductible fees and the deductible compensation fees, please click here.

Q7.What dose JAF ( JAPAN AUTOMOBILE FEDERATION) Member Card Rental do?

JAF offers a variety of services for car drivers in Japan from Jumpstarting a dead battery to towing and much more. Also, JAF can assist you in twelve languages including English, Chinese, Korean, Thai, etc. For more information, please click here.

Q8. In case of an accident, what costs are incurred?

In the case of a customer be involved in an accident resulting from his/her own error or negligence:
1. Deductible for property damage liability and vehicle damage liability
2. Non Operation Charges
will be borne by the customer.
* If the customer applies for deductible compensation system, the above No.1 will be exempt.
* In the case of costs exceeding the amount covered by the insurance, excess shall be borne by the customer.
* Double Protection Package option enables you to be exempt from the Non Operation Charge (NOC) payment.

Q9.What should I do if a car breaks down while renting?

If your rented car breaks down, please notify the office where you rented. Or if an roadside assistance becomes necessary, please call our associated insurance company - Aioi Nissay Dowa Sonpo at +81-276-99-0165.

Q10.What should I do if I have an accident?

In order to be covered by insurance, there are important procedures to go through. Please be sure to do the following four procedures.
1. Aid any injured persons
2. Notify the police and file a report on the accident (certification of the accident will be required at a later date.)
3. Confirm the details of other involved (name, point of contact, address, driver’s license number, insurance company, type of vehicle, license plate number, etc.)
4. Report the accident to the office where you rented

Q11.Is the police report required even just for minor scratches or dents to the car?

It is necessary. Our company deems it to be ‘an accident’ regardless of the size or condition of the scratches or dents, or whether or not there is the third party involved. Please be sure to go through the procedures listed on question Q8 even if it is difficult to decide whether or not to do so.
* If the required procedures are not taken, there may be cases in which insurance and compensation cannot be applied.

Q12.Does insurance apply when there is more than one driver?

Yes, it does. However, if a driver who has not shown his/her driver’s license is involved in an accident, there may be cases in which insurance cannot be applied. Therefore, we request all drivers to show their driver’s licenses when you rent a car.

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