FAQ

The questions frequently asked by our customers are listed by category, as follows. Select an applicable category from the menu and a list of questions will be displayed.

Types of cars

Q1.Are car navigation and ETC systems free of charge?

Car navigation and ETC devices are provided as standard in P, W, RV, HV class. If you would like to use ETC system, you have to get an ETC card. Click here for details.

Q2.Can I specify a type of car?

With special plans such as discount packages, it cannot be accepted to specify a car model. To specify a car model, please select “reserve by specifying a car model” on the car lineup page.

Q3.Can I specify the color or grade of a car?

Such details cannot be specified.

Q4.Are there any non-smoking cars?

We have non-smoking cars in all the passenger car and Wagon, and HV classes. Please choose a non-smoking car on the reservation form.

Q5.Do you have manual transmission cars?

All passenger car-, wagon-, RV-, HV-class cars have automatic transmission.

Q6.Can I rent a child car seat, a baby car seat or a junior car seat?

Those seats are available as an option. Please let us know when you make a reservation. Click here for option rates.

Q7.Can I listen to music in the car?

All our cars have a CD player and AM/FM radio.

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