Basic our systems

Offices

TOYOTA Rent a Car Sapporo has 26 offices in central Hokkaido.
A One-Way System, which allows customers to return a car to any office in Hokkaido other than the one where picked up, is available.
(Please note that the system is not available at some offices and with some car types.)

Business hours

From 8:00 a.m. to 8:00 p.m.
(Business hours may differ at some offices; please feel free to ask for more information.)

Search for the nearest office.

Rates

Payment

When picking a car up, you are asked to pay an estimated rate based on the scheduled rental hours and charges for options. Any excess or deficit will be balanced when you return the car. A prescribed penalty will be charged if you overrun your scheduled rental hours without prior notice.

Requirements for payment

The way to make a payment is as follows:

To rent a car in the HV3・HV4・P4・P5・SP1 class

Only credit card payment

Other than HV3・HV4・P4・P5・SP1 class

Cash or credit card payment.

For cash payments

We ask you to show either of (1) and (2).
(1) Passport or alien registration card.
(2) The validity of your credit card will be checked.

Petrol charges

The rented car is provided with a full tank of petrol. Please return it with the tank full.
If refueling is not possible, you will be charged for petrol at the office where you return. The charge will be calculated according to our prescribed mileage conversion table based on the actual mileage traveled.

One-Way System

A one-way rate will be charged if a car is returned to an office out of our area, such as Asahikawa/ Hakodate/Kitami/Kushiro/Obihiro.

* Please note that the One-Way System is not available at some offices and with some car types.

Options and other charges.

Options such as 4WD and child car seats, and other charges will be charged separately from the basic rate.

If you’re traveling with a pet, you need to take a car type specified for pets with plastic sheets. Check the conditions on the Option page or inquire by email to: rs-sapporo@st-g.co.jp

Reservations

Reservation changes/cancellations

Please contact us immediately if you wish to change or cancel your reservation. For cancellations, a prescribed cancellation fee will be charged. Please note that the reservation will be cancelled if you fail to show up without prior notice, more than one hour after the scheduled time of rental.

Cancellation fees
Passenger cars, wagons, SUVs, HVs
7 days before the scheduled rental day Free of charge
6 to 3 days before the scheduled rental day 20% of the estimated basic rates
2 days or the day before the scheduled rental day 30% of the estimated basic rates
On or after the scheduled rental day 50% of the estimated basic rates

* The maximum fee of cancellation: 6,480 yen (6,000 yen excl. tax)

*For more information, please inquire the following address. rs-sapporo@st-g.co.jp

Before departing from the office

A rental agreement will be prepared. If you have any questions, please do not hesitate to ask the office staff.
After confirming the contents of the rental agreement, please write your signature on it.
Check if there are any scratches or dents on the car with our office staff before departing.
Adjust the seat and mirror, and remember to fasten the seatbelts in both the front and rear seats.

Returning the car

Before returning the car, please fill the tank up with petrol at the nearest gas station. (If refilling the tank is not possible, you will be charged for fuel based on the actual mileage traveled.)
After arriving at the office where you return, our staff will check the car for any scratches or dents. Overtime and/or other charges/refunds will then be balanced.
Make sure you have all your belongings with you.

midterm cancellation

If you would like to return the car before date of your schedule, please contact with the office you have rented and obtain permission from us.

International driving license

A valid international driving license is required for drivers for driving in Japan. To drive in Japan, you must have either of the following licenses:

An international driving license (issued by a signatory to the 1949 Geneva Convention)
Foreign driving license (issued in Switzerland, Germany, France, Taiwan, Belgium, Slovenia or Monaco)

Insurance/compensation and Deductible Compensation systems

Insurance/Compensation System Introduction Road Service

Parking Restrictions

Be sure to park your vehicle in a parking lot even for a short time.

  • An illegal-parking ticket will be attached to the vehicle if it is left on the street even for a short time.
  • In addition to the police, private contractors also issue illegal-parking tickets.
If an illegal-parking ticket is attached to the vehicle
Report to the police→When you return the vehicle

*TOYOTA Rent a Car Sapporo will contact you when we are contacted by the police.

If you fail to complete the formalities before returning a vehicle

You will be reported to the police, the Public Safety Commission and the Rent-a-Car Association; any further requests to rent vehicles shall be refused by all offices of Toyota Rent a Car and member companies of the Rent-a-Car Association throughout Japan.

*If you fail to complete the formalities by returning the vehicle, you will be charged an Illegal Parking Fee of 25,000 yen for passenger cars and 30,000 yen for medium-sized and large vehicles, as specified by our company.

Regarding of matters relating to title, it describes on the Article 17・the Article 23 of The Terms and Conditions for Rental and Subsidiary Rules.

Customers with an implanted cardiac pacemaker

When a customer with an implanted cardiac pacemaker or an implanted defibrillator (hereinafter referred to as a pacemaker) uses a vehicle equipped with the Smart Entry system, it may have an adverse effect on the pacemaker. Please ask TOYOTA Rent a Car Sapporo (rs-sapporo@st-g.co.jp) when making a reservation.

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