TOYOTA Rent a Car Sapporo has 22 offices in central Hokkaido.
A One-Way System, which allows customers to return a car to any office in Hokkaido other than the one where picked up, is available.
(Please note that the system is not available at some offices and with some car types.)
From 8:00 a.m. to 8:00 p.m.
(Business hours may differ at some offices; please feel free to ask for more information.)
When picking a car up, you are asked to pay an estimated rate based on the scheduled rental hours and charges for options. Any excess or deficit will be balanced when you return the car. A prescribed penalty will be charged if you overrun your scheduled rental hours without prior notice.
The way to make a payment is as follows:
Only credit card payment
Cash or credit card payment.
We ask you to show either of (1) and (2).
(1) Passport or alien registration card.
(2) The validity of your credit card will be checked.
The rented car is provided with a full tank of petrol. Please return it with the tank full.
If refueling is not possible, you will be charged for petrol at the office where you return. The charge will be calculated according to our prescribed mileage conversion table based on the actual mileage traveled.
A one-way rate will be charged if a car is returned to an office out of our area, such as Asahikawa/ Hakodate/Kitami/Kushiro/Obihiro.
* Please note that the One-Way System is not available at some offices and with some car types.
Options such as 4WD and child car seats, and other charges will be charged separately from the basic rate.
If you’re traveling with a pet, you need to take a car type specified for pets with plastic sheets. Check the conditions on the Option page or inquire by email to: rs-sapporo@st-g.co.jp
Please contact us immediately if you wish to change or cancel your reservation. For cancellations, a prescribed cancellation fee will be charged. Please note that the reservation will be cancelled if you fail to show up without prior notice, more than one hour after the scheduled time of rental.
| Passenger cars, wagons, RVs, HVs | |
|---|---|
| 7 days before the scheduled rental day | Free of charge |
| 6 to 3 days before the scheduled rental day | 20% of the estimated basic rates |
| 2 days or the day before the scheduled rental day | 30% of the estimated basic rates |
| On or after the scheduled rental day | 50% of the estimated basic rates |
* The maximum fee of cancellation: 6,300 yen (6,000 yen excl. tax)
*For more information, please inquire the following address. rs-sapporo@st-g.co.jp
A rental agreement will be prepared. If you have any questions, please do not hesitate to ask the office staff.
After confirming the contents of the rental agreement, please write your signature on it.
Check if there are any scratches or dents on the car with our office staff before departing.
Adjust the seat and mirror, and remember to fasten the seatbelts in both the front and rear seats.
Before returning the car, please fill the tank up with petrol at the nearest gas station. (If refilling the tank is not possible, you will be charged for fuel based on the actual mileage traveled.)
After arriving at the office where you return, our staff will check the car for any scratches or dents. Overtime and/or other charges/refunds will then be balanced.
Make sure you have all your belongings with you.
If you would like to return the car before date of your schedule, please contact with the office you have rented and obtain permission from us.
A valid international driving license is required for drivers for driving in Japan. To drive in Japan, you must have either of the following licenses:
An international driving license (issued by a signatory to the 1949 Geneva Convention)
Foreign driving license (issued in Switzerland, Germany, France, Italy, Belgium or Taiwan)
In case of an accident, the following amounts are payable as the maximum amounts covered by insurance.
| Bodily injury liability | Unlimited per person (including the amount covered by the automobile liability insurance) |
|---|---|
| Property damage liability | Unlimited per accident (50,000 yen deductible) |
| Vehicle damage liability | Actual cash value per accident (50,000 yen deductible; 100,000 yen for buses and large trucks) |
| Bodily injury indemnity | Up to 30 million yen per person*1 |
*1 Compensation will be paid for injuries to passengers (including death and residual disability) regardless of the degree of the driving responsibility (up to 30 million yen: the amount of damage will be calculated by the insurance company based on the terms of the insurance policy).
*The deductible amount and the amount of damage not covered by the insurance shall be covered by the customer.
* Insurance does not cover cases applicable to exemption clauses in the terms of the insurance policy. It may not also cover accidents that do not have an accident report issued by the police.
Deductible Compensation System fee: 1,050 yen (1,000 yen excluding tax)/day (24 hours)
The amount of damage not covered by insurance or the amount that exceeds the insurance limitation shall be covered by the customer.
In the event of an accident, theft or defacement of a vehicle, and it needs to be repaired and/or cleaned, the following fee will be charged as part of compensation for lost business during the time of such repairs/cleaning.
* If the car is not returned to the office (e.g. left on the street) even if it is drivable, 50,000 yen will be charged.
In the event of an accident, theft, defacement, deliberate damage or neglect of equipment, and if it needs to be repaired or becomes unusable, the customer shall pay part of compensation for lost business during the time of such repairs or until a replacement is arranged. (Tax exempt)
Child car seat: 2,500 yen
*TOYOTA Rent a Car Sapporo will contact you when we are contacted by the police.
You will be reported to the police, the Public Safety Commission and the Rent-a-Car Association; any further requests to rent vehicles shall be refused by all offices of Toyota Rent a Car and member companies of the Rent-a-Car Association throughout Japan.
*If you fail to complete the formalities by returning the vehicle, you will be charged an Illegal Parking Fee of 25,000 yen for passenger cars and 30,000 yen for medium-sized and large vehicles, as specified by our company.
Regarding of matters relating to title, it describes on the Article 17・the Article 23 of The Terms and Conditions for Rental and Subsidiary Rules.
When a customer with an implanted cardiac pacemaker or an implanted defibrillator (hereinafter referred to as a pacemaker) uses a vehicle equipped with the Smart Entry system, it may have an adverse effect on the pacemaker. Please consult TOYOTA Rent a Car Sapporo (rs-sapporo@st-g.co.jp) when making a reservation.
